At Chronicle, we are committed to providing high-quality lawn mower deck pulleys and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds.
Returns
You can return a product within 30 days of the date of delivery, provided it meets the following conditions:
- Condition: The product must be unused, undamaged, and in its original packaging with all components, accessories, and documentation.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [email protected] or call us at +91 9717046552 to request a Return Authorization (RA) number. Please provide your order number, reason for the return, and any supporting information.
- Package the Product: Carefully package the product in its original packaging with all components, accessories, and documentation.
- Return Shipping: Ship the product to the following address:Chronicle 3RD FLOOR, A -213, KH NO 256/4, CHANDER VIHAR, Surajmal Vihar Sub Post Office, Mandawali, New Delhi, Shahdara, Delhi, 110092You are responsible for covering the return shipping costs, unless the return is due to our error or a defective product.
Refunds
Once we receive and inspect the returned product, we will notify you of our decision to approve or deny the refund. If approved, the refund will be processed within 7-10 business days and will be issued to the original payment method. Please note the following:
- Partial Refunds: In some cases, only partial refunds may be granted, such as when the product is returned with missing components or shows signs of wear.
- Shipping Costs: Shipping costs are generally non-refundable. However, if the return is due to our error or a defective product, we will refund the return shipping costs.
Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us within 14 days of delivery. We will arrange for a replacement or refund, including covering the return shipping costs. Please provide a detailed description of the defect or error and any supporting evidence (e.g., photos).
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return as described above and place a new order for the desired product.
Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been used or damaged due to improper handling or installation
- Customized or special-order products
- Products returned more than 30 days after delivery
Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact our customer service team at:
- Email: [email protected]
- Phone: +91 9717046552
- Mailing Address: 3RD FLOOR, A -213, KH NO 256/4, CHANDER VIHAR, Surajmal Vihar Sub Post Office, Mandawali, New Delhi, Shahdara, Delhi, 110092
We are committed to ensuring customer satisfaction and will work with you to resolve any issues or concerns. Thank you for choosing Chronicle.